TUI Contact Centre Agent

Palma de Mallorca, Illes Balears provincia

If you have the right to live and work locally in Spain from April 2021 and speak good Dutch, English and preferably French then please read on:

If you are looking to work abroad please do not apply for this local job opportunity. Instead, search and apply for a ‘flexible’ location opportunity.

Join TUI working within one of our 24/7 multi-channel and international TUI Experience Centers. TUI Contact Centre Agents provide sales, service and solve problems on the spot for TUI guests both before and during their holidays. You are a fast learner and you have a good life and work experience to help with the exciting pressures of working for the largest leisure, travel and tourism company in the world.


There are many ways for you to get involved:

  • Provide genuinely helpful service in response to guest questions from holiday destinations all around the world
  • Help and guide guests remotely through the digital self-service and sales tools available to them
  • Aim to do everything possible to fully resolve all enquiries during your first contact
  • Give support and reassurance to guests who are experiencing disruption to their holidays
  • Support at times more complex, sensitive or emergency situations needing special attention
  • Increase in resort revenue by promoting our TUI experiences through inbound and outbound channels
  • Quickly learn operational and company knowledge with the use of several types of modern technology


There is more than one way to the perfect fit – here are some of the ideal things:

  • A genuinely helpful, flexible and professional personality
  • Quick to learn and remains calm both under pressure and in a crisis
  • Strong administration & organizational skills – comfortable with all thing’s technology is critical
  • Be able to work flexible shift patterns including rotating daytime and occasional night shifts
  • Previous experience within customer service, sales or tourism is advantageous
  • Fluent in verbal and written Dutch and preferably French (with communicational English skills). Additional languages advantageous


  • Competitive salary including commission and benefits
  • 115 destinations offering excellent career opportunities
  • Free language lessons, learning weeks and development programmes
  • Option to buy discounted TUI Shares
  • Option for private health insurance

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. TUI Musement sold around 10 million excursions, tours and activities, delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit

If you require any reasonable adjustments for your application process, please contact us directly via email: [email protected]




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