Customer Support and Operations Manager

En remoto

Cledara is the all-in-one SaaS purchasing, management and compliance for companies. We combine management tools for teams with a payments platform to deliver a solution for dynamic teams working in the subscription economy.

  • We are backed by leading investors, including Techstars and Anthemis, and have received global recognition:
  • SaaS Startup of the Year 2018 by SaaStock
  • Top 5 female-founded SaaS companies globally by Microsoft’s M12 Venture Fund and Melinda Gates’ Pivotal Ventures
  • FinTech 50 ‘Hot Ten’ company in 2020 for being one of the fastest-growing fintech startups in Europe

We help companies in the UK and Europe become more successful users of SaaS by unifying and automating the whole SaaS journey in a business – discovery, purchase, management, and cancellation. We can issue the Cledara Mastercard in 28 countries and have been growing in excess of 30% per month all year.

We are seeking a Customer Support and Operations Manager to help us scale our customer onboarding and support functions. Reporting directly to the CEO, you will be responsible for driving customer happiness.

This is a hands-on role. You will be responsible for serving customers, developing the playbook for the function, and then scaling it.

Tasks

What you’ll be doing:

  • Monitoring Cledara’s customer support channels and responding to customer queries in a way that inspires trust and happiness.
  • Reviewing customer onboarding requests and completing data entry into our compliance systems
  • Preparing customer compliance onboarding packs for review by the compliance team
  • Identify opportunities to improve Cledara’s product through understanding feedback from customers

Requirements

  • Native-level English, both written and spoken
  • Experience in Customer Support or Customer Success Management Roles for a venture-backed B2B SaaS business
  • A customer-first mindset and communication style that makes customers feel as though you’re their passionate advocate in the business
  • An inquisitive approach to life – you seek to understand what people are saying in-depth, rather than making assumptions
  • Experience with Customer Support tools such as Intercom, Zendesk, LiveChat or Hubspot

We are open to candidates based in London or Barcelona, where we have existing teams.

If you think your skills and experience match what we are looking for and you’d like to join one of the fastest-growing fintech companies in Europe, please get in touch!

For recruiters: we aren’t currently looking for additional support on this role and won’t be accepting any unsolicited CVs

 

Cledara

Salario:

Tags: Remoto

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